We treat the security of customer conversational data with the highest standards. Joyned’s security-first approach harnesses the best and most updated technologies to make sure that data stays safe and private. Our service undergoes rigorous audits and employs the latest best practices to ensure the integrity of the data as well as its confidentiality, security and compliance.
Internal Personnel Security
- All Joyned employees are required to certify and stay up to date with our security awareness training program.
- All security personnel are required to uphold industry certificates to ensure training is up to date.
- Software engineers are trained with a security mindset and best practices are implemented following our SDLC and Security team guidelines.
- Joyned security team works to protect your data and respond to threats.
Data Encryption
- All data is transferred using TLS 1.2
- All data is encrypted at rest and in transport using AES 256 encryption
- Client data is logically separated from each other on AWS
Software
- nOur software is regularly tested for security vulnerabilities by independent third-parties
Privacy By Design
- Joyned is GDPR compliant, and as such adheres to its data and privacy protection policies
- Any data saved is passing anonymization.
Cloud Infrastructure
- All data is hosted and processed in an SSAE 16 SOC2 compliant data center (AWS)
- Joyned’s SIEM system responds to infrastructure incidents 24/7 to ensure all systems are always secure and fully functional.
Compliance
- Joyned is GDPR ready following all the latest policies and procedures.
- Joyned is SOC2 compliant